Terms & conditions

Last updated: 13 July 2026.

About these terms

These terms apply when you book or receive tutoring from Universal Tutor Hub. By booking a session — including a free demo — you agree to them. Please read them; they are short and we have tried to keep them in plain English.

Who can book

You must be 18 or over to make a booking. Where the student is a child, the booking must be made by a parent or guardian, who is responsible for the account, for payment, and for supervising the child's participation as appropriate to their age.

The free demo and tutor matching

Your first demo session is free, requires no card details and carries no obligation to continue. After you tell us the subject, level and goals, we match you with a verified tutor — usually within 24 hours.

If a tutor is not the right fit, tell us and we will rematch you with another tutor at no additional cost. We would rather change the tutor than have a student persevere with someone they do not learn well from.

Fees and payment

Paid plans are billed monthly in advance. Prices are displayed in US dollars and may be charged in your local currency at the prevailing exchange rate; your bank or card issuer may add its own conversion fee, which is outside our control.

Sessions included in a monthly plan are intended to be used within that month. We will always try to be reasonable where illness or an emergency prevents this — just talk to us.

Rescheduling and cancellation

Sessions can be rescheduled with reasonable notice, and we ask for the same courtesy in return from our tutors. Repeated late cancellations or no-shows may mean a session is treated as used, because the tutor has reserved that time.

You can cancel or change a monthly plan before your next billing date, and it will not renew. There is no long-term contract and no cancellation fee.

Refunds

If something has gone wrong — a session was not delivered, or the service was not as described — contact us and we will put it right, which may include a replacement session or a refund of the affected sessions. We do not generally refund sessions that have already been taught.

Where consumer law in your country gives you stronger rights than these terms, those rights apply and nothing here limits them.

What we promise — and what we do not

We promise to provide tutoring with reasonable care and skill, from tutors whose qualifications we have verified and who have passed our background checks, teaching to your stated syllabus and level.

We do not guarantee grades or exam results. No honest tutoring service can, because outcomes depend on the student's work, the exam itself and factors outside anyone's control. Anyone who promises you a guaranteed grade is selling you something they cannot deliver.

Academic integrity

Our higher-education support — including dissertation, thesis and assignment help — is guidance, mentoring and feedback on your own work. We help you understand, plan, structure, and improve what you write.

We do not write assignments, dissertations or theses for students, we do not sit exams or complete assessed work on a student's behalf, and we will decline any request to do so. This is not a technicality: submitting work you did not write is academic misconduct and can end a degree. Our job is to help you produce work that is genuinely yours.

Your responsibilities

We ask that you give accurate information when booking, attend sessions at the agreed times, provide a reasonably quiet space and a working internet connection, and treat tutors with the same courtesy we expect them to show you.

Sessions and materials are provided for the student's personal learning. Please do not record, republish or resell them without our permission.

Teaching materials

Materials we create and share with you remain our property or that of the tutor, and are licensed to you for your own study. Materials from exam boards, publishers and other third parties remain theirs, and we use them in line with their terms.

Suspension and ending the service

We may suspend or end service in cases of abusive or discriminatory behaviour towards a tutor or staff member, non-payment, or misuse of the service (including requests for academic misconduct). Where we end service without fault on your part, we will refund any sessions you have paid for and not received.

You may stop using the service at any time by cancelling before your next billing date.

Third-party tools

We use third-party tools to run the service — including video calling, scheduling (Calendly), live chat (Tawk.to) and payment processing. Your use of those tools is also subject to their own terms, and we are not responsible for their services beyond our reasonable control.

Liability

We provide tutoring with reasonable care and skill. To the extent permitted by law, we are not liable for academic outcomes, or for indirect or consequential losses. Nothing in these terms excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud.

Where we are liable, our liability is limited to the amount you have paid us for the affected sessions.

Privacy

How we handle your personal information is explained in our privacy policy, which forms part of these terms.

Governing law

These terms are governed by the laws of Pakistan, and disputes will be dealt with by the courts of Pakistan. If you are a consumer in another country, this does not deprive you of the protection of any mandatory consumer laws that apply to you there.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed, and material changes will be highlighted on the site. Changes do not apply retrospectively to sessions you have already paid for.

Contact

Questions about these terms can be sent to info@universaltutorhub.com, or through our contact page.

These terms describe how we actually operate and are written to be fair and readable. They are not legal advice, and before relying on them commercially you should have them reviewed by a qualified lawyer in your jurisdiction.